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UTILITIES BILLING & REVENUE COLLECTION SOLUTION

For many utility-based companies, whether they are in the water, electricity, telecommunications or waste industry, having an effective billing and revenue collection system is a critical success factor (CSF) to their entire operations. An effective billing and revenue collection system must not only enable proper bill generation, payment processing and credit control but also allows for useful customer information analysis and reporting to assist financial controllers in revenue management. The Xy-Utilities Billing and Revenue Collection has been designed with exactly this in mind and has been customised to meet the billing needs of the Malaysian utility industry.

No utility company will always have the same billing micro-functional needs as another as billing systems inevitably need to integrate seamlessly with the nature of the utility company's tariff structure as well as its business operations for them to work as they are supposed to. Due to internal operational pecularities, many Malaysian utility companies have either developed their own systems or procured foreign packages only to substantially customise them subsequently. The Xy-Utilities Billing and Revenue Collection now offers you a cost effective utility billing system with built-in flexibility to meet your local billing requirements.

How XyLog can assist you
 XyLog can provide project management to undertake the implementation of the Xy-Utilities Billing and Revenue Collection at your site. Apart from systems implementation and customisation, we will also undertake to provide billings advisory services as part of an entire project. As part of the billings advisory services, we aim to outline an overall billings strategy incorporating infrastructure, operations and cashflow management as well as ensuring the newly implemented system generates the desired MIS report to assist your management decision making process.

If you intend to upgrade or replace your billing system to our offered system, we will also provide you data conversion services to ensure seamless data transfer from your old system to the desired new system.

XyLog is also keen and willing to discuss business proposals with utility companies which are keen to outsource their entire billing function to an independent third party. XyLog can provide such companies with a troubled-free billing outsourcing services for a transactional-based fee.

Technology Profile

Application
GUI/Character User Interface
Application Environment- UNIFY ACCELL SQL / VISION 3.1
Data Access Method - ORACLE SQL Server

RDBMS Layer
RDBMS - ORACLE RDBMS / SQL Anywhere
DB Administration - SA Companion / SQL Monitor

System Software
Operating System - UNIX / WINDOWS
Communication Services - Novell / Ethernet / TCP/IP

Processing
Centralised Processing or Distributed Access

Data
Centralised Data

Functions

The Xy-Utilities Billing and Revenue Collection system has been designed with comprehensive billing functions. The incorporated billing functions include:-

1. Billing

  • Data Entry
  • Bill Master and Transaction Maintenance
  • Processing
  • Reports
  • Bill Generation

    The billing function also uniquely includes criteria-based bill suspension features, bill adjustment, cancellation, regeneration and rebate features.

    2. Customer Information
  • Data Entry
  • Enquiry
  • Processing
  • Reports

    The system allows tracking of customers that choose to pay on instalment basis or who sign up on prepayment offers. It also enables customised reporting on Customer payment profile by geography (e.g states/district).

    3. Credit Control
  • Data Entry
  • Processing
  • Reports
  • Documents

    Apart from providing credit analysis, credit limit approvals/disapprovals, deposits analysis and ageing information, the system also enables the generation of bill reminders and where necessary, notice to stop/terminate services.

    4. Payment
  • Enquiry
  • Processing
  • Reports
  • Documents

    5. Receipt
  • Data Entry
  • Maintenance
  • Processing
  • Reports
  • Documents

    The system has also been designed to incorporate bill collection function being undertaken by an independent collection agent (e.g Post Office). It also provides reporting on the various mode of receipt collection (cash/cheque/credit card/standing instructions), receipt collection by classification and street locations.

    6. Reference
  • Variable Based Tariff
  • Fixed Based Tariff
  • Maintenance
  • Reports

    The built-in tariff table has been designed to allow for a combination of fixed and variable tariff structure to suit the allowed tariff that is enjoyed by the utility company concerned.

    7. Interface
  • Processing
  • Reports

    8. Utilities
  • Processing
  • Setup
  • Reports

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