Greater market competition today necessitates greater corporate emphasis on customer service responsiveness and faster turnaround in management decision making. This places increasing importance not only to the availability and access to information but the speed of access to the information. Workflow technology combined with an appropriate imaging solution can help corporations improve productivity and turnaround cycle times (such as process application/ redemptions/approvals etc) by establishing a discipline over document management, filing, storage and retrieval. The end result is avoidance of processing bottlenecks of documents such as physical claims/application/redemption forms. The bottomline to companies is that they would be able to handle more business without increasing administrative costs as employees can now have instant access to the information they need to do their jobs anywhere throughout the company.

In summary, workflow/imaging technology helps provide :-

a built-in systematic routing in the flow of documents throughout the company designed in accordance with specified business processes of the company;
security access to the scanned documents residing in the network through appropriate security access definition;
the sharing of documents throughout the company's geographical boundaries via a network link, thereby reducing physical paper document flows and cutting down cycle time in referrals and approval processes;
a native viewing of documents of various formats on your personal computer;
maintains an organisational discipline over document management especially indexing and storage, so files and documents can never get lost or misplaced;
a transparent integration with your office system (word processor/spreadsheet etc).